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Cancel / Change Order Policy

At Veexovar, we understand that customers may need to modify or cancel their orders. This policy explains how order changes and cancellations are handled.

Store Name: Veexovar
Owner: Hoang Van Phan
Email: [email protected]
Phone: 0832038681
Support Time: Mon - Fri, 8:00 AM – 5:00 PM EST

Order Processing Time

All orders are processed within 1 business day. After processing begins, changes or cancellations may no longer be possible.

Status Can Be Modified?
Before Processing Yes
Processing Stage Limited changes only
Shipped Orders No changes allowed

How to Cancel an Order

To request cancellation, contact our support team immediately with your order details:

  • Full name
  • Order number
  • Email used for purchase

If your order has not been processed, we will cancel it and issue a refund.

Order Changes

We allow limited changes before processing, such as:

  • Shipping address corrections
  • Size or color changes (if available)
  • Contact information updates

Once the order is shipped, no changes can be made.

Refund for Canceled Orders

Status Refund Time
Before Processing 1–3 Business Days
After Processing Starts Depends on policy conditions

Important Notes

  • Orders after cut-off time are processed next business day
  • We cannot guarantee cancellation once processing starts
  • Incorrect information may delay requests

Contact Us

Store: Veexovar
Owner: Hoang Van Phan
Address: Số 122, Thôn Bắc Hai Quý Sơn, Lục Ngạn, Bắc Giang
Email: [email protected]
Phone: 0832038681
Support Time: Mon - Fri, 8:00 AM – 5:00 PM EST