Return & Refund Policy

At Veexovar, customer satisfaction is important to us. We strive to provide high-quality apparel products and an excellent shopping experience. This Return & Refund Policy explains the conditions under which returns, replacements, and refunds may be requested for purchases made through our website.

By placing an order with Veexovar, you acknowledge and agree to the terms outlined in this policy.

Return Eligibility Period

Customers may request a return within 30 calendar days from the date the order is delivered.

Requests submitted after the 30-day return period may not be eligible for return, replacement, or refund consideration.

Eligible Reasons for Returns

A return, replacement, or refund may be approved under the following circumstances:

• The item arrived damaged during transit.
• The item received is defective or has a manufacturing defect.
• The wrong item was delivered.
• The wrong size or color was shipped compared to the confirmed order.
• The item significantly differs from the product ordered.

All claims are subject to review and verification by our customer support team.

Items That Must Be Returned in Acceptable Condition

To qualify for a return, products should be returned in their original condition whenever possible.

Returned items should:

• Be unworn and unused.
• Be free from stains, odors, or signs of use.
• Include original packaging when available.
• Include any tags or labels that were originally attached.

Items returned in a condition that prevents resale may not qualify for a full refund.

Non-Returnable Situations

Returns may not be accepted under the following circumstances:

• The return request is submitted after the return period has expired.
• The item has been worn, washed, altered, or damaged by the customer.
• The product was misused or improperly handled after delivery.
• The issue is related to customer ordering errors that were not reported promptly.
• The item is returned without sufficient information to identify the order.

Incorrect Size Selection

Customers are encouraged to review sizing information carefully before placing an order.

If an incorrect size was ordered by the customer, eligibility for return or exchange may be evaluated on a case-by-case basis depending on the condition of the item and fulfillment circumstances.

Approval is not guaranteed for returns resulting solely from customer size selection errors.

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us as soon as possible after delivery.

To help us investigate and resolve the issue efficiently, customers may be asked to provide:

• Order number
• Description of the issue
• Photographs showing the product condition
• Photographs of the packaging when applicable

Upon verification, we may offer a replacement, store credit, partial refund, or full refund depending on the specific situation.

Return Authorization

Before returning any product, customers must first contact Veexovar and obtain return instructions.

Unauthorized returns may experience processing delays or may not be accepted.

Receiving return instructions does not automatically guarantee approval of a refund. Returned items are subject to inspection after arrival.

Return Shipping

Return shipping responsibilities may vary depending on the reason for the return.

Customers should not return products until receiving instructions from our support team.

Refund Process

Once a returned item is received and inspected, we will review the return request and notify the customer of the outcome.

If approved, the refund will be issued to the original payment method used for the purchase.

Refund Processing Time

After a refund has been approved and processed, financial institutions may require additional time to post the refund to the customer's account.

Actual processing times may vary depending on the payment provider and banking institution.

Exchanges

When eligible, Veexovar may offer an exchange instead of a refund.

Exchange requests are subject to product availability at the time the request is reviewed.

If a replacement product is unavailable, an alternative resolution may be offered.

Order Cancellation Refunds

Orders that are successfully cancelled before fulfillment begins are generally eligible for a full refund.

Orders that have already been processed or shipped are no longer eligible for cancellation and must follow the procedures outlined in this Return & Refund Policy.

Chargebacks and Payment Disputes

Customers experiencing an issue with an order are encouraged to contact Veexovar before initiating a chargeback or payment dispute.

Our support team is committed to resolving legitimate concerns as quickly and fairly as possible.

Customer Support

If you have questions regarding returns, exchanges, refunds, or damaged products, please contact our support team.

Contact Us

For assistance regarding returns, refunds, exchanges, or product concerns, please contact:

Veexovar
Email: [email protected]
Support Hours: 8:00 AM – 7:00 PM (EST), Monday – Saturday